Refund policy
Orders; Payment Terms; Interest; Taxes
Orders are not binding upon Joneca Company, LLC until accepted by Joneca Company, LLC. Terms of payment are within Joneca Company, LLC's sole discretion. Invoices are due and payable within the time period noted on the invoice, measured from the date of the invoice. Joneca Company, LLC may invoice parts of an order separately. Customer agrees to pay interest on all past-due sums at the highest rate allowed by law. The Customer is responsible for sales and all other taxes associated with the order.
Freight Policy
Shipping and handling charges on all orders vary; contact your Joneca Company, LLC account manager for our most current and competitive rates, options and shipping specials. For the Customer's protection, we ship only to the verified billing address of the Customer's credit card. In some circumstances, international shipping may be available. Call for details.
Return Policy
| • | Joneca Company, LLC offers a 30 days return policy on selected items based on manufacturer return policies. For further information not listed, please contact your Joneca Company, LLC account manager. |
| • | Please call 7149935997 or e-mail our Returns Department at contactus@joneca.com to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and nature of the problem. |
| • | All products returned MUST: be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer. |
| • | You are responsible for shipping charges on returned items; Joneca Company, LLC will match your shipping method on your replacement or exchange item(s). |
| • | Joneca Company, LLC strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection. |
| • | If merchandise arrives damaged: it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for Joneca Company, LLC to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify Joneca Company, LLC immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify Joneca Company, LLC of damaged goods within the first 15 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Call 7149935997 or your Joneca Company, LLC account manager to arrange for carrier inspection and a pick up of damaged merchandise. |
| • | DEFECTIVE returns can be returned directly to Joneca Company, LLC within 30 days from the invoice date, at Joneca Company, LLC's discretion for: credit, replacement, exchange or repair. |
| • | Manufacturer restrictions do apply and are outlined in our detailed policy. Any item that is missing the UPC can ONLY be replaced with the same item. After 30 days, all manufacturers' warranties apply. |
| • | NON-DEFECTIVE returns can be accepted directly by Joneca Company, LLC within 30 days from the invoice date, at Joneca Company, LLC's discretion for: credit, exchange. All NON-DEFECTIVE returns are subject to a 0.000 percent restocking fee. |
| • | Due to manufacturers' policies, Joneca Company, LLC cannot accept returns of the following items for exchange, replacement or credit FOR ANY REASON: (Joneca Company, LLC exceptions). DEFECTIVE merchandise can be returned for REPAIR ONLY to: Joneca Company, LLC, the manufacturer direct or any authorized service center in your area. Additional manufacturers may be added to this list as: manufacturer policies change, manufacturer goes out of business or in the case of specially ordered items. |
Joneca Company, LLC reserves the right to authorize product returns beyond 30 days from the invoice date. Original shipping charges are refunded on returned items. Customers are responsible for all shipping charges back to Joneca Company, LLC on returned items, and Joneca Company, LLC will pay the shipping charges on the replacement or exchange item(s) going back